Troubleshooting
Pending Connection! – Why & What To Do?
Find out why your Shelly can’t connect and how to fix it.
Device owned by another user
Learn why this message appears and how to fix it by “longifying” your device ID.
Update problems
If your Shelly won’t update, try these simple steps or push the firmware manually.
Reset a Shelly Device
Learn why this message appears and how to fix it by “longifying” your device ID.